Refund Policy
This Refund Policy explains how payments, deposits, cancellations, revisions, maintenance, third-party costs, and project delays are handled by Kelot Digital.
Effective Date: July 9, 2026Website work is custom service work. Once strategy, planning, design, development, writing, setup, research, or project work begins, payments are generally non-refundable. Kelot Digital will always try to communicate clearly and resolve concerns in good faith.
Kelot Digital provides custom digital services, including website design, redesigns, SEO, AEO, GEO, e-commerce setup, website maintenance, consulting, and related support. Because this work requires time, planning, creative direction, software setup, communication, and labor, payments are tied to services performed and time reserved.
Deposits, retainers, starting payments, and first installment payments are non-refundable once a project is started, scheduled, planned, researched, designed, written, developed, or otherwise worked on.
These payments reserve project time and may be used for planning, design direction, project management, software, setup, purchases, research, development, and other preparation needed to begin the work.
If a project is split into payments or milestones, each payment is due according to the agreement, invoice, proposal, or project schedule. Payments already made are not refundable for work already completed, work in progress, time reserved, or deliverables provided.
If a client stops responding, pauses the project, delays content, or chooses not to continue, remaining balances may still be due for completed work, work in progress, purchased items, setup, consulting, or project time already used.
A client may request to cancel a project by contacting Kelot Digital in writing. If cancellation is requested after work has started, payments already made are generally non-refundable.
Kelot Digital may provide completed work, partial files, or project materials when appropriate, depending on the project status, payment status, platform access, and agreement terms.
Kelot Digital wants clients to be happy with their website and will work through reasonable revisions based on the scope of the project. Revisions must stay within the agreed project scope.
A change of direction, change in preference, delayed feedback, lack of content, or request for a different scope does not automatically qualify for a refund. Larger changes, new pages, new functionality, major redesigns, or work outside the agreed scope may require a new quote.
Costs paid to third parties are non-refundable once purchased, used, activated, connected, or assigned. This may include, but is not limited to:
Website maintenance plans are billed for ongoing care, monitoring, updates, backups, support, and reserved availability. Maintenance payments are non-refundable once the billing period has started.
Unless a separate agreement says otherwise, maintenance can be canceled before the next billing cycle. Cancellation stops future billing but does not refund the current or past billing period.
SEO, AEO, GEO, and marketing-related services involve research, structure, content, optimization, setup, and ongoing improvement. Search engines, AI search tools, social platforms, and ad platforms are outside Kelot Digital’s control.
Kelot Digital does not guarantee specific rankings, traffic, leads, sales, AI citations, or search placement. Payments for completed or in-progress strategy, research, content, setup, and optimization work are non-refundable.
Projects often depend on client-provided content, photos, approvals, platform access, domain access, hosting access, product details, business information, or feedback.
If a project is delayed because required information is not provided, payments already made remain non-refundable. Project timelines may be adjusted based on the delay and current schedule availability.
Clients are encouraged to contact Kelot Digital first with any billing concern so the issue can be reviewed. Filing a chargeback or payment dispute for services already performed, work in progress, or non-refundable costs may delay access to files, project continuation, support, or delivery until the matter is resolved.
Kelot Digital may cancel or pause work if a client fails to pay, becomes unresponsive, withholds required access, requests unethical or unlawful work, violates an agreement, or creates a working relationship that cannot reasonably continue.
In that situation, refunds are not guaranteed and will depend on work completed, time reserved, expenses incurred, payments made, and the circumstances of cancellation.
Kelot Digital may review unusual situations on a case-by-case basis. Any exception to this policy is at Kelot Digital’s discretion and does not change the policy for future projects.
Contact Kelot Digital at kelot@kelotdigital.com or call (252) 373-5213.
Kelot Digital · Wilson, North Carolina
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